Custom Repair Service

• All photos are taken by us in natural or indoor light, without any post-processing. Please note that pearl colors may vary depending on lighting and device display.
• Natural pearls may have growth features such as pits, lines, wrinkles, or slight unevenness, and handmade pieces may show subtle signs of craftsmanship. These are not defects.
• Custom lengths or silk thread knotting are available upon request—please contact us before ordering.

• All items will be packaged in gift wrapping (jewelry box, guarantee card, and gift bag ) .
• When you order more than one item, they might be wrapped in one jewelry box.
• If you wish them to be wrapped separately, please note us.
• If you need a blank message card, or a card with hand written message, please note us.

• All of our products are made and shipped from Japan.
• Most items are made to order and will be completed and shipped within 1–5 business days.
• We provide tracking for all international shipments.
• Delivery typically takes 1–2 weeks, depending on your country and local customs processing.

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• Please note that all prices listed in our shop do not include taxes, import duties, VAT, or other customs-related fees. These charges are the buyer’s responsibility and may vary depending on your country’s regulations. We recommend checking with your local customs office for more information before placing an order.
• If you request a return before receiving the item due to refusal to pay VAT, tax, or customs duties, a 5% restocking fee will be charged after we receive the returned item.

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• After wearing, gently wipe with a soft cloth.
• Avoid bathing or contact with water while wearing.
• Pearls should not be exposed to acids, heat, or volatile chemicals.
• They are more delicate and prone to scratches compared to other gemstones.
• Store pearls separately, wrapped in a soft cloth or inside a protective jewelry case.

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1. Where are your pearls from?
We mainly use Japanese Akoya pearls. We also offer South Sea and Tahitian pearls imported from overseas, all carefully selected for their quality and beauty.

2. Are your pearls real?
Yes. All pearls sold by KOKO PEARL JEWELRY are genuine saltwater pearls. We only use the top 5% of pearls in terms of luster, shape, and surface quality.

3. Are the photos edited or filtered?
No. All product photos on our website are unedited, natural images taken in natural light to reflect the true beauty of each item.

4. Are your products handmade?
Yes. All our jewelry is handmade in Japan by experienced Japanese artisans using high-quality Japanese fittings such as 18K gold and platinum.

5. Do you ship internationally?
Yes, we ship worldwide from Kyoto, Japan via Japan Post with tracking. Delivery usually takes 1–2 weeks. Custom-made rings may take 3–4 weeks to produce.

6. Do I need to pay customs duties or VAT?
Our prices do not include VAT or customs duties. Import taxes may apply depending on your country. For EU buyers, our prices do not include VAT. Please consult your local customs office for details.

7. How are your products packaged?
Each order is beautifully gift-wrapped in a jewelry box with a guarantee card and gift bag. Multiple items may be combined in one box unless otherwise requested.

8. Can I request custom chain lengths or sizing?
Yes. Many items offer customizable lengths or sizes. Please contact us before placing your order or leave a note at checkout.

9. What is your return policy?
We accept returns within 14 days of delivery for unused, non-custom items. Custom-made products are non-refundable unless damaged or defective. 

10. How should I care for my pearl jewelry?
After wearing, gently wipe pearls with a soft cloth. Avoid contact with water, perfumes, or chemicals. Store separately in a soft pouch or box to prevent scratches.

11. Do you offer message cards or gift options?
Yes. We can include a blank card or hand-written message card upon request. Please leave a note during checkout.

12. Can I find your products elsewhere?
Yes. You can also shop our collections on Etsy and Pinkoi. Links are available on our product pages.