FAQ

Frequently Asked Questions (FAQ) | KOKO PEARL JEWELRY


1. Where are your pearls from?
We mainly use Japanese Akoya pearls. We also offer South Sea and Tahitian pearls imported from overseas, all carefully selected for their quality and beauty.

2. Are your pearls real?
Yes. All pearls sold by KOKO PEARL JEWELRY are genuine saltwater pearls. We only use the top 5% of pearls in terms of luster, shape, and surface quality.

3. Are the photos edited or filtered?
No. All product photos on our website are unedited, natural images taken in natural light to reflect the true beauty of each item.

4. Are your products handmade?
Yes. All our jewelry is handmade in Japan by experienced Japanese artisans using high-quality Japanese fittings such as 18K gold and platinum.

5. Do you ship internationally?
Yes, we ship worldwide from Kyoto, Japan via Japan Post with tracking. Delivery usually takes 1–2 weeks. Custom-made rings may take 3–4 weeks to produce.

6. Do I need to pay customs duties or VAT?
Our prices do not include VAT or customs duties. Import taxes may apply depending on your country. For EU buyers, our prices do not include VAT. Please consult your local customs office for details.

7. How are your products packaged?
Each order is beautifully gift-wrapped in a jewelry box with a guarantee card and gift bag. Multiple items may be combined in one box unless otherwise requested.

8. Can I request custom chain lengths or sizing?
Yes. Many items offer customizable lengths or sizes. Please contact us before placing your order or leave a note at checkout.

9. What is your return policy?
We accept returns within 14 days of delivery for unused, non-custom items. Custom-made products are non-refundable unless damaged or defective. 

10. How should I care for my pearl jewelry?
After wearing, gently wipe pearls with a soft cloth. Avoid contact with water, perfumes, or chemicals. Store separately in a soft pouch or box to prevent scratches.

11. Do you offer message cards or gift options?
Yes. We can include a blank card or hand-written message card upon request. Please leave a note during checkout.

12. Can I find your products elsewhere?
Yes. You can also shop our collections on Etsy and Pinkoi. Links are available on our product pages.